Accessory Power Support
Company
Store
Need product or order support?
Home
Product Support by Category
Audio & DJ
GOgroove FlexSMART FM Transmitters

Bluetooth enabled device will not pair/auto-pair to the FlexSMART Transmitter

Edited

This article applies to the following models of FM Transmitters:

  1. FlexSMART X2 (and X2 Mini)

  2. FlexSMART X3 (and X3 Mini)

  3. FlexSMART X5

Troubleshooting:

  • Make sure the FlexSMART transmitter is in pairing mode and the blue and red lights are both flashing by pressing and holding the call button.

    • Do the lights alternate flashing after holding the call button down?

  • If not, unplug the FlexSMART transmitter to power it down and reinsert into the outlet. When it powers back on, it should automatically enter pairing mode.   

    • Do the lights flash now?

  • Please hold down both the call and the end call buttons at the same time, until there are two long beeps that are heard. Power the FlexSMART transmitter off and then back on. When powered on, the FlexSMART transmitter should automatically enter into paring mode. This will reset the FlexSMART transmitter's pair memory. 

    • Does the FlexSMART transmitter now auto-pair to the Bluetooth enabled device?

Pairing a Bluetooth device to the FlexSMART transmitter:

  1. Make sure your Bluetooth device is within at least 1 meter of the FlexSMART transmitter when trying to pair.

  2. Enter pairing mode by holding down the call button, or by powering off the FlexSMART transmitter and then powering it back on.

  3. Continue holding the call button until both the call/end call buttons are flashing (this indicates pairing mode).

  4. Once in pairing mode, select SEARCH on your device to search for the Bluetooth signal output but the FlexSMART transmitter.

  5. You will see the name name of the FlexSMART transmitter appear in the device list. Select it to pair, if a password or pin is needed enter the numbers "0000". You may have to select the appropriate model of FlexSMART transmitter and press connect.

  6. When a successful connection has been made the end call button will light up for a hands free connection, and the call button will light up for a audio/music connection. Your mobile device should indicate a connected status.

Please contact customer service if the troubleshooting above does not solve the problem.

Privacy PolicyTerms & Conditions